Partner Programmes Coordinator

  • On-site
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The role

Are you passionate about customer service?
Join VEKA as a Partner Programmes Coordinator and support our installer schemes with your expertise and dedication!

As a Partner Programmes Coordinator, you will provide vital internal sales and administrative support to the VEKA installer schemes. 

What you'll do

  • Member Account Management: Oversee Independent Network member accounts to ensure legal compliance and achievement of KPI business objectives. Promote membership benefits and provide continuous support.
  • Issue Resolution: Monitor, highlight, and address any arising issues promptly.
  • Collaboration: Work with the Technical Support Manager to track IBG claims and complaints via the Independent Network member database.
  • Reporting: Contribute to monthly reporting requirements.
  • Database Management: Keep internal databases up to date and ensure compliance with GDPR policies.
  • Prospect Identification: Identify and engage potential candidates for the Independent Network and wider installer scheme. Liaise with VEKA BDMs and Fabricators regarding potential prospects.
  • Onboarding Support: Assist in the application, setup, and onboarding of new Independent Network member customers.
  • Customer Service: Handle day-to-day homeowner and installer communications via phone and email, ensuring top-notch customer service.
  • Administrative Duties: Perform general administrative tasks as required.

What you'll need

  • Strong communication skills
  • Proficiency in Microsoft Office
  • Quick learner with new systems and processes
  • Strong problem-solving and analytical skills
  • Excellent written and reporting capabilities
  • Attention to detail
  • Policy-aware and process-driven
  • Excellent customer service skills
  • Experience with HubSpot (desirable)

What you'll get

  • Healthcare cash plan
  • Pension (6% employer contribution)
  • Annual profit share (uncapped)
  • Discounted gym membership
  • Enhanced basic annual leave and holiday purchase scheme
  • Free fruit and coffee machines
  • Subsidised vending machine


 

What we do

VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVCu products.

At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.

#WeAreVEKA - Are You?

VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.

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