Customer Service Manager

  • On-site
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The role

Are you passionate about customer service and ready to lead a dedicated team? We are looking for a Customer Service Manager to drive our customer service agenda, create a market-leading service provision, and instil a culture of continuous improvement.

What you'll do

  • Build a committed team focused on delivering excellent customer interactions.
  • Oversee order capture via phone and e-commerce.
  • Proactive approach to increasing standards and overall customer satisfaction.
  • Lead the launch and delivery of new IT systems and processes.
  • Define and implement the UK Customer Service Strategy.
  • Track and enhance OTIF performance, working with all departments.
  • Manage and reduce customer complaints, implementing lasting solutions.
  • Lead the use of SAP and SAP CRM.
  • Oversee communication strategies across various platforms.
  • Conduct customer satisfaction surveys and lead improvement initiatives.
  • Produce monthly reports and analyse data for recommendations.
  • Coach and develop team members for personal and professional growth.

What you'll need

  • Strong leadership skills, with proven management experience.
  • Excellent communication abilities.
  • Positive attitude and passion for customer service.
  • Ability to drive change and influence peers.
  • Proficiency in IT and CRM software.
  • Experience in commercial functions and customer service.

What you'll get

  • Healthcare cash plan
  • Enhance pension
  • Annual bonus
  • Discounted gym membership


What we do

VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVCu products.

At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.

#WeAreVEKA - Are You?

VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.

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